Please read these Terms of Service carefully before using our services.
In the case that the customer has violated this agreement, the account belonging to the customer will be immediately terminated upon the discretion of aqait.com and the refund policy/money back guarantee will automatically be void for the offending customer.
In the case that sections of this agreement are disputable, aqait.com reserves the right to decide what is and what is not a violation of this agreement.
Domain Registration, Shared Hosting, and Reseller Hosting services are activated instantly, while other services are activated manually after payment.
No service is provided without completing document verification, including your mobile number and national ID.
Upon successful payment, an automated receipt will be sent from our billing system, which should be kept securely for future reference.
All service-related information will be sent to the email address specified during account registration.
The following services, content, activities, and websites are not allowed on our network:
We reserve the right to IMMEDIATELY TERMINATE any website that is hosting any of the above content WITHOUT notification and WITHOUT any backups provided.
The following are examples of unacceptable usage:
As per the regulations of the Bangladesh Telecommunication Regulatory Commission (BTRC), IPTSP-based IP Phone services must be used strictly within Bangladesh through BDIX-connected local internet networks.
Usage of the IP Phone number from outside Bangladesh, through international internet connections, VPS, VPN, or any non-BDIX network is strictly prohibited.
If any violation is detected and proven, the concerned IP number will be permanently deactivated in accordance with BTRC policy.
We are always committed to keeping our customers’ data secure. However, to prevent unexpected data loss and to maintain transparency regarding responsibilities, our detailed backup policy is provided below.
Shared Hosting, Reseller Hosting, Managed VPS, and Dedicated Servers:
Daily/weekly backups are automatically generated on our managed cPanel servers.
It is the customer’s responsibility to monitor whether their website’s backup is being generated regularly.
If the backup process stops due to a software error or a storage issue on the backup server, our support team must be notified immediately.
Automated backups may temporarily fail or be suspended due to software or system-related issues.
Customers whose daily data is highly sensitive and critical are advised not to rely entirely on the automated backup system.
Customers are advised to download a manual backup of their database or website at the end of each workday under their own responsibility.
For unmanaged VPS and Dedicated Servers, no automatic data backups are maintained by our system.
The responsibility for securing the server’s complete data, files, and databases lies entirely with the customer.
To prevent any unexpected data loss, the customer must ensure the necessary backup arrangements (Remote/Local Backup) for their server under their own responsibility.
Backups for managed services are retained for 1 month.
Data from expired or canceled services is permanently deleted after 1 month.
If a backup is required without renewing the service, the entire previous outstanding bill must be paid in full before the backup is provided.
To maintain server storage and performance, all voice call records from the PBX call center are automatically removed every 1 month.
If any important call records need to be preserved, the customer must download and back them up under their own responsibility before the 1-month period expires.
Hosting services carry a 21-day satisfaction guarantee.
To cancel your hosting services and receive a refund, you must contact us within 21 days from the effective date of the particular services you wish to cancel.
Only newly purchased hosting fees are refundable.
The following are non-refundable:
If we transfer your site, then the site transfer fee ($5) will be deducted from your refund.
Violations of the Terms of Service will waive any refund.
If your bandwidth usage is more than 5 GB, then the Money Back policy will not be applicable.
RapidLeech hosts have a 24-hour refund policy applicable.
Any promotional offer or promotional price will not be applicable for a refund.
If a shared/reseller account has a past due invoice, we will perform the following actions:
If a VPS has a past due invoice, the following actions may be taken:
All DMCA/Complaints will be forwarded to the account holders to deal with them.
aqait.com reserves the right to make modifications to these Terms and Conditions at any time.
If a customer does not wish to agree to changes in our Terms and Conditions, they may cancel the agreement before the date on which the new Terms and Conditions apply.
By purchasing or using services provided by AQAIT.COM, you acknowledge that you have read, understood, and agreed to these Terms of Service.
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